Shipping & Returns

General Terms:

STG Home Decor reserves the right to update the rules when necessary, www.stghomedecor.com and the updated version will be published on with immediate effect. If you refuse to accept the policy, you are deemed to have waived the use of the services provided by STG Home Decor immediately. All buyers are deemed to accept the rules if they are using the services provided by STG Home Decor.

For after-sales issues, buyers should file a return & refund request within 14 days of the delivery date.

Before an order is shipped out, you as the customer have the right to apply to cancel the order by contacting STG Home Decor within 24 hours of placing the order.

If STG Home Decor cannot fulfill the customer order within a reasonable amount of time, under the condition, but not limited to no stock or other conditions, STG Home Decor has the right to cancel and refund the order.

If the customer receives goods damaged or broken and applies for a refund with compelling evidence within 3 business day of receipt of damaged items, and the goods need to be returned, STG Home Decor will review the application and evidence and either approve or deny the application. If the application is approved, STG Home
Decor will  offer the buyer a prepaid return label within 7 business days to return damaged/broken goods. STG Home Decor should refund the buyer when the return shows as in transit on the logistic website with the STG Home Decor's provided prepaid return label. 

Once the buyer submits the after-sales request, the customer needs to provide evidence (as the clause states below) to STG Home Decor. If the buyer cannot provide compelling evidence within the order after-sales period policy indicated,  STG Home Decor has the right to reject the return and refund request.

Whether the evidence is compelling or not will ultimately be determined by STG Home Decor.

Under Various Circumstances:

1. Refund Request Timing

The buyer has the right to apply for a full refund for the order that was not shipped out within a reasonable processing time.

Return & Refund Type 

STG Home Decor Rules

For Unshipped Orders  

  The Return & Refund request is made within the stated processing time.

 The STG Home Decor has 5 business days to process the request after the buyer submits it.

  Please note: Although the order is still within the stated processing time, any refund request needs to be processed within the time listed above.

For Shipped Orders   The Return & Refund request is made after the order has shipped.

  STG Home Decor has 14 business days to process the request after the buyer submits it.

2. Goods Returned in Transit

If the package is sent back to the supplier during transit for any reason, and the buyer applies for a refund, STG Home Decor should refund within 7 business days of the refund request. Under the same cases, if the buyer requests redelivery, STG Home Decor should begin redelivery within 7 business days of the request date.

3. Goods Destroyed in Transit

If the package/goods are destroyed in transit, and buyer has proof from the logistics website such as but not limited to a screenshot from the logistics website that the order was destroyed, STG Home Decor should refund the order within 3 business days of buyer's refund request, or redelivery within 5 business days of the request.

4. Wrong Receipt Information

If the customer puts wrong receipt information on an order, the customer should contact STG Home Decor via "Contact Seller" to request the supplier update the order with the correct receipt information.

Please note the receipt information correction or order cancellation are not guaranteed.

If the order has already shipped out, it is the buyer's responsibility to contact the logistics company with the correct information.

If the order cannot be corrected or returned, the customer will bear the losses.

5. Defective Products (package breakage/significantly not as described/missing or wrong goods/quality problems)

If the buyer detects any problem upon receipt (damaged package/significantly not as described/missing or wrong goods or other quality problems), buyer should provide a refund or redelivery request with valid proof (photos/videos of goods received that shows the problem clearly). After the buyer files a request with STG Home Decor.  STG Home Decor will check the proof and give a response within 5 business days.

If the proof checked by the STG Home Decor is not showing the problem clearly, the proof is invalid, and STG Home Decor has the right to reject the buyer's refund request.

If the buyer's proof shows a problem clearly after being checked by STG Home Decor, the proof checking time shall not more than 5 business days, and if the goods need to be returned to get a refund, the STG Home Decor should provide the buyer with a prepaid return label within 3 business days of proof approval, and refund the order when the return shows in transit on the logistics website searched by tracking number buyer uploaded within 3 business days. If the goods needn't be returned, the STG Home Decor should refund the order within 5 business days of the refund request.

If proof is valid, and buyer requests redelivery, the STG Home Decor should submit for redelivery within 5 business days of proof approval. Please note STG Home Decor has the right to refund the order if the redelivery products have no stocks. 

6. Logistics Issues

6.1 Untimely Tracking Info Updates

If there is no update of the tracking info for more than 7 business days after label created showing on logistic website, and the buyer may apply for a refund. 

Note: this clause is not applicable for special time/periods such as holidays, covid-19, abnormal weather, or other abnormal situations.

6.2 Too-long of Shipping Period

If the transit time exceeds the estimated delivery time by 10 days or more and STG Home Decor fails to provide any valid tracking updated info, the buyer may apply for a refund.

Note: this clause is not applicable for special time/periods such as holidays, covid-19, abnormal weather, or other abnormal situations.

7. Other

When encountering holidays, covid-19, abnormal weather, or other abnormal situations, the buyer shall contact us through Contact Us stghomedecor.com  

STG Home Decor will try its best to assist buyers in these special circumstances in a timely manner. After notifying SSTG Home Decor, Buyers should expect a decision from STG Home Decor on these types of issues no later than two weeks.